• Twitter
  • Facebook
  • LinkedIn
  • Youtube

Payment Terms & Conditions


  • MONTHLY SERVICE BILLING 

    This includes:

    • Monthly Hosting Agreements
    • Email Marketing
    • ADSL Premium & Uncapped

    Payment Terms and Procedures:

    An invoice will be raised on the 1st of each month. The invoice will be due for payment within 10 days from the invoice date. All invoices are emailed to clients on the 1st via our invoicing system, called Freshbooks.

    Should payment not be received within 5 days, only 25 days is allowed for default. Once the account is in default, you will be notified by letter (emailed to your accounts contact) of this. We allow 5 working days for payment. If the account is still in default, we will charge 10% interest on the arrears amount per month in default. Interest will only be charged on the capital amount owing.

    Should the account go into arrears for more than 45 days, you will be notified via a letter (emailed to your accounts contact) of this. 5 working days will be allowed for payment. If payment is not received, it will result in the temporary suspension of your services. Services will only be instated once full payment of the outstanding amount is received.

    There is a notice of 30 days for any service termination, outlined in monthly invoices.

  • YEARLY SERVICE BILLING

    This includes:

    • - Domain Registration
    • - Domain Renewals

    Payment Terms and Procedures:

    An invoice will be raised on the day of registration for domain registrations and on the 1st of the month for yearly domain renewals. The invoice will be due for payment within 10 days from the invoice date. All invoices are emailed to clients on the 1st via our invoicing system, called Freshbooks. We also email a pdf copy of all new invoices to the appropriate accounts departments.

    Should payment not be received within 10 days, only 21 days is allowed for default. Once the account is in default, you will be notified by letter (emailed to your accounts contact) of this. We allow another 5 working days for payment. If the account is still in default, we will charge 10% interest on the arrears amount per month in default. Interest will only be charged on the capital amount owing.

    Should the account go into arrears for more than 60 days, you will be notified via a letter (emailed to your accounts contact) of this. 5 working days will be allowed for payment. If payment is not received, it will result in the temporary suspension of your services. Services will only be instated once full payment of the outstanding amount is received.

  • DESIGN AND DEVELOPMENT

    This includes:

    • Website design
    • Website implementations
    • Development work on websites
    • Design changes and updates
    • Newsletter editing
    • Newsletter template designs
    • Production Shoot
    • Production Edit and development

    Payment Terms & Procedures:

    Clients normally ask for an estimate / quote.
    For quotes R 4000.00 or less:
    We start work as soon as it can be scheduled.
    Work is done on a development site for clients to view the progress.
    On completion the total amount is due. The changes / updates / site will only be made live on receipt of a proof of payment or once the amount clears in our bank account.
    For quotes R 4000.00 or more:
    Before we start any work, we ask a 50% upfront payment on the original estimate.
    On acceptance of the quote, be it verbally, via email or via Freshbooks, we will raise an invoice for the deposit.

     

    Postal Address:
    7 Granula Place
    Sunset Beach
    Cape Town
    Western Cape
    South Africa
    7441

    Physical Address:
    Suite 1201, Manhattan
    Century City
    Cape Town
    Western Cape
    South Africa
    7441

    (t) +27 021 813 9133 +27 021 813 6888
    (f) 086 754 5529
    Reg.No. CK2005/019570/23
    VAT No: 4390 2232 71
    Prop: The Animation Artery CC t/a The Artery Collective | The Artery™
    www.the-artery.co.za
    info@the-artery.co.za
    accounts@the-artery.co.za

  • PAYMENT TERMS

    Once a proof of payment is received or when the amount clears in our bank account, we will start the job.

    Work is done on a development site for clients to view the progress.

    On completion an invoice will be raised for the 50% balance still due on the job.

    The changes / updates / site / development will only be made live on receipt of a proof of payment or when the full amount clears in our bank account.

    Should payment not be received within 10 days of invoice, only 21 days is allowed for default. Once the account is in default, you will be notified by letter (emailed to your accounts contact) of this. We allow another 5 working days for payment. If the account is still in default, we will charge 1.25% interest on the arrears amount per month in default. Interest will only be charged on the capital amount owing.

  • MAINTENANCE AGREEMENTS

    Payment Terms & Procedures:

    Payment on Maintenance agreements must be honoured before the next invoice is issued. If the agreement is not honoured, the next invoice will be billed at normal design & development rates, as per our terms of services.

  • INTEREST ON LATE PAYMENTS

    Procedures:

    1. Monthly invoices are raised on the 1st of each month for Monthly Services.
    2. Design and Development will be invoiced on the day of acceptance of an estimate or when balances are due.
    3. Invoices are due within 10 days of issue.
    4. Only 21 days are allowed for default.
    5. Once the account is in default, you will be notified of this with a letter via email to your accounts department.
    6. The letter will state that you have another 5 working days for payment.
    7. Should we not receive payment, your services will be temporarily suspended.
    8. Services will only be reinstated when we received proof that the full amount was settled.
    9. Any queries may be directed to accounts@the-artery.co.za.
  • CONTACT DETAILS FOR YOUR ACCOUNTS DEPARTMENT

    Procedures:

    1. Upon agreement of services, you will be given a customer details form. Here you have the opportunity to supply the correct details for your accounts department.

    2. It is your responsibility to supply us with the correct details.

    3. Please make sure that you advise accounts@the-artery.co.za of any changes relating to the contact details for your accounts department or visit www.the-artery.co.za and request a new form. You may scan and email the form to accounts@the-artery.co.za or you may fax it to 086 754 5529.

    4. The Artery does not send statements or invoices via post. You may at any time request a statement or a copy of an invoice via email.

Sign up for our newsletter

Keep up-to-date with the latest news and updates by subscribing to our newsletter.